Blog Archives

MSP Agent or Provider – What Do Customers Want?

In the Lightboard Video below, Eran Farajun, Executive Vice President at Asigra, and I discuss the business of being a managed service provider (MSP). In the video, we discuss how MSPs can build value into their businesses by investing in

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Lightboard Video: MSPs Need to Build Value

Managed Service Providers (MSP) are survivors of the reseller purge seen in the early 2000s, or their founders are trying to be careful to avoid the mistakes made in that era. These organizations prevent the sale of one-time solutions and

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Bringing an OpEx Model to the Data Protection Service Provider

A managed service provider (MSP) that offers a data protection service typically provides backup, recovery and high availability capabilities to their customers in the form of a subscription based service. In some cases those providers enjoy a similar pricing model

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Posted in Briefing Note

MSP Requirements of Infrastructure Solution Providers is Different

As we covered in the blog, Managed Service Providers (MSPs) need to choose between being an agent and investing in infrastructure. The agency path may seem tempting at first, but MSPs that want to own the customer relationship and increase

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The Business of Being an MSP

The business side of being a managed service provider is at least as important as the technology. MSPs need to be careful in who they do business with. They need to take a long term view of their relationships and

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Agent or Provider? The MSP Conundrum

Managed Service Providers (MSP) have a decision to make, should they be an agent or a provider? Both choices have ramifications on the business both short term and long-term. Understanding the pros and cons of each model is critical in

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Selecting the Right Service Delivery Model for MSP Services

IT Services Agent or Provider Managed Service Providers (MSP) often become MSPs by evolving from a traditional IT reseller to the more services oriented approach. Other organizations specifically choose to start as MSPs after watching the challenges that traditional IT

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The Evolution of Ransomware – Is Backup Safe?

When ransomware first appeared in data centers, it had a simple attack pattern. Once it landed inside the data center, the malware tried to encrypt every file as fast as possible. If IT didn’t have good backups, the organization was

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Building a Better Backup Appliance – iXsystems Briefing Note

When it comes to storing backup data, IT professionals have a lot of options from which to choose. Dedicated backup appliances tend to be the most popular selection. Another option is using the backup software’s built-in storage capabilities and building

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Posted in Briefing Note

ChalkTalk Video: Ransomware Attacks Backups

Is 3-2-1 for Backup Enough to Protect Against Ransomware? Because many organizations continue to pay ransoms to unlock their data, ransomware continues to become more sophisticated. The malware now attacks backup applications themselves and is infiltrating backup data. In this

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Posted in Video