Blog Archives

MSP Agent or Provider – What Do Customers Want?

In the Lightboard Video below, Eran Farajun, Executive Vice President at Asigra, and I discuss the business of being a managed service provider (MSP). In the video, we discuss how MSPs can build value into their businesses by investing in

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Lightboard Video: MSPs Need to Build Value

Managed Service Providers (MSP) are survivors of the reseller purge seen in the early 2000s, or their founders are trying to be careful to avoid the mistakes made in that era. These organizations prevent the sale of one-time solutions and

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Bringing an OpEx Model to the Data Protection Service Provider

A managed service provider (MSP) that offers a data protection service typically provides backup, recovery and high availability capabilities to their customers in the form of a subscription based service. In some cases those providers enjoy a similar pricing model

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Posted in Briefing Note

Analyst Opinion – Time to End Cloud Egress Fees

One of the most common complaints from organizations that have moved at least some workloads to the cloud is the unpredictability of cloud billing, specifically as it relates to egress fees and transactional IO fees. Egress fees are the price

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MSP Requirements of Infrastructure Solution Providers is Different

As we covered in the blog, Managed Service Providers (MSPs) need to choose between being an agent and investing in infrastructure. The agency path may seem tempting at first, but MSPs that want to own the customer relationship and increase

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Optimizing Efficiency for the Multi-Cloud World

Dell Technologies World 2019 Primary Storage Updates The storage strategy for the modern enterprise, at its core, centers on getting the right data to the right user at the right time. However, this is a difficult task that requires the

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Posted in Briefing Note

The Business of Being an MSP

The business side of being a managed service provider is at least as important as the technology. MSPs need to be careful in who they do business with. They need to take a long term view of their relationships and

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Consumption-Based IT with No Minimum Commitment – Lenovo TruScale Briefing Note

The modern data center infrastructure market is characterized by the need for improved agility and responsiveness, and to make more strategic use of IT budgets. Cloud computing has introduced the concept of subscription-based IT service delivery, but it lacks on-premises

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Posted in Briefing Note

Agent or Provider? The MSP Conundrum

Managed Service Providers (MSP) have a decision to make, should they be an agent or a provider? Both choices have ramifications on the business both short term and long-term. Understanding the pros and cons of each model is critical in

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Selecting the Right Service Delivery Model for MSP Services

IT Services Agent or Provider Managed Service Providers (MSP) often become MSPs by evolving from a traditional IT reseller to the more services oriented approach. Other organizations specifically choose to start as MSPs after watching the challenges that traditional IT

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