Data at your Service – Bringing Self-Service to Data Management

The business environment changed radically over the last decade. Long gone are the standard 9 to 5 working days on a Monday through Friday business model. Today, businesses are operating 24/7 365 days a year. Operations are moving to be more cloud-like. Never has the old adage of “time is money” been more applicable than it is today. In this new business environment, organizations need to be able to quickly respond to sudden, unexpected economic changes and business challenges. To accomplish this, the organization needs to be able to rapidly move any data, and the resources to process it, to any point in the enterprise at any time.

The Help Desk is Obsolete

Businesses typically depend on IT and Help Desk personnel to not only provide assistance with technical problems but to also implement and deploy new servers, applications, Virtual Machines (VM), network storage, infrastructure changes and copy or move data to wherever the organization needs it. Employees submit requests to the help desk for a service or resource. The help desk personnel then generate the necessary work orders to the appropriate IT personnel or groups, which implements the required changes and deploy the necessary resources. The problem with this method, however, is it is time consuming and, depending on the number of pending requests, can take a long time to deploy or implement. In the meantime, part of the business is waiting on IT to handle its requests so it can move ahead with a given project or meeting a specific business challenge. That wasted time costs money and is no longer acceptable.

Meeting Business’s Speed and Agility Demands

To improve IT’s ability to respond quicker, organizations are attempting to become more cloud like. This includes not only extending into the cloud, but also learning from cloud providers to create an architecture that is self-service, automated and orchestrated.

Businesses need the ability to provision and manage multi-vendor and multi-cloud infrastructure, applications and resources using user-defined policies, on a self-service basis 24/7, without having to wait for IT personnel to implement or deploy them. Instead, a viable solution would allow users to select from a catalog of different service packages that would automatically handle all the processes to provision a particular workload, as well as implementing protection policies, lifecycle management policies, orchestrating data movement. It would also include the ability to automatically power down, migrate, retire or fully archive those workloads from the production cloud.

These capabilities would enable businesses to rapidly provision new workloads while still controlling costs by limiting VM sprawl and ensuring data is stored on the appropriate storage tiers and properly managed at each stage of its lifecycle.


Organizations today need to be able to respond quickly to the rapid changes in the marketplace and the challenges they face from their competitors. They also need to leverage seamlessly the same efficiency and scale benefits they enjoy in their data centers in their transition to the cloud. The ability to rapidly provision workloads and position data wherever the organization needs it boosts its ability to deliver faster outcomes on dev-ops programs that are essential to the organization’s success.

A comprehensive policy driven solution that provides orchestration layers to automate user-defined workload policies, while delivering new self-service offers that can easily plug into existing management frameworks and also provide comprehensive protection and lifecycle management, can give the organization the ability to respond very quickly to new business challenges as they occur. This ability can provide the organization with a definite competitive edge.

Sponsored by Commvault

Joseph is a Lead Analyst with DSMCS, Inc. and an IT veteran with over 35 years of experience in the high tech industries. He has held senior technical positions with several major OEMs, VARs, and System Integrators, providing them with technical pre and post- sales support for a wide variety of data protection solutions. He also provided numerous technical analyst articles for Storage Switzerland as well as acting as their chief editor for all technical content up to the time Storage Switzerland closed upon their acquisition by StorONE. In the past, he also designed, implemented and supported backup, recovery and encryption solutions in addition to providing Disaster Recovery planning, testing and data loss risk assessments in distributed computing environments on UNIX and Windows platforms for various OEM's, VARs and System Integrators.

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One comment on “Data at your Service – Bringing Self-Service to Data Management
  1. Matt Tyrer says:

    Hey Joe, great take (as always) on the need for increased ease of access to data and mobility of data. I’d love your thoughts on my perspective on the matter here:

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